Privacy Policy

Introduction

At Brightivera, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

We value your trust and strive to be transparent about our data practices. By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.

This policy was last updated on .

Information We Collect

Personal Information

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and postal address.
  • Account Information: Username, password, and profile details if you create an account.
  • Payment Information: Credit card details, billing address, and other financial information necessary for processing payments.
  • Health Information: Information about your health, fitness levels, and wellness goals that you provide to help us better serve your needs.
  • Communication Records: Records of your interactions with us, including emails, calls, and in-person conversations.

Non-Personal Information

We also collect non-personal information that does not directly identify you, including:

  • Usage Data: Information about how you use our website and services, including pages visited, time spent on pages, and click patterns.
  • Device Information: Information about your device, operating system, browser type, and IP address.
  • Cookies and Similar Technologies: Information collected through cookies and similar technologies. For more information, please see our Cookie Policy.

How We Collect Information

We collect information in various ways, including:

  • Direct Interactions: When you register for an account, sign up for classes, make a purchase, contact us, or fill out forms on our website.
  • Automated Technologies: Through cookies, web beacons, and other tracking technologies when you browse our website.
  • Third Parties: We may receive information about you from third parties, such as business partners, payment processors, and analytics providers.

How We Use Your Information

We use your information for various purposes, including:

  • Providing Services: To provide, maintain, and improve our services, including processing payments, managing your account, and fulfilling your requests.
  • Personalization: To personalize your experience, recommend content, and tailor our services to your preferences.
  • Communication: To communicate with you about our services, respond to your inquiries, and provide customer support.
  • Marketing: To send promotional materials, newsletters, and information about events or offerings that may interest you (with your consent where required by law).
  • Analytics: To analyze usage patterns, track user engagement, and improve our website and services.
  • Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our terms and policies.

Information Sharing and Disclosure

We may share your information with:

  • Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, and customer service.
  • Business Partners: Trusted partners who help us provide and improve our services.
  • Legal Authorities: When required by law, court order, or governmental authority.
  • Corporate Transactions: In connection with a merger, acquisition, reorganization, sale of assets, or bankruptcy.

We do not sell, rent, or lease your personal information to third parties for their marketing purposes without your explicit consent.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We regularly review our security procedures and consider new technology and methods to ensure the protection of your personal information. Our staff members are trained to handle personal information securely and with the utmost respect for privacy.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

  • The length of time we have an ongoing relationship with you
  • Whether there is a legal obligation to which we are subject
  • Whether retention is advisable in light of our legal position (such as for statutes of limitations, litigation, or regulatory investigations)

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: Request access to your personal information.
  • Correction: Request that we correct inaccurate or incomplete information.
  • Deletion: Request that we delete your personal information.
  • Restriction: Request that we restrict the processing of your information.
  • Data Portability: Request a copy of your personal information in a structured, machine-readable format.
  • Objection: Object to our processing of your personal information.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law.

Marketing Communications

You can opt out of receiving marketing communications from us by:

  • Clicking the "unsubscribe" link in our emails
  • Contacting us directly using the information in the "Contact Us" section
  • Updating your communication preferences in your account settings (if applicable)

Please note that even if you opt out of marketing communications, we may still send you non-promotional messages related to your account or our ongoing business relations.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our servers.

International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

When we transfer your information to other countries, we will implement appropriate safeguards to ensure that your information remains protected in accordance with this Privacy Policy and applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and, where required by law, obtain your consent.

We encourage you to review this Privacy Policy periodically for the latest information on our privacy practices. The date at the top of this page indicates when the policy was last updated.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Brightivera
127 Wellness Way
Bondi Beach, Sydney
NSW 2026, Australia
Email: [email protected]
Phone: +61 428 739 521

We will respond to your inquiry within a reasonable timeframe.